terms and conditions

Cancellation Policy
This policy defines how we handle cancellations:

  • If cancelled up to 30 days before date of arrival, no fee will be charged.

    If cancelled or modified later or in case of no-show, the total price of the reservation will be charged. All bookings will be paid for in full 30 days prior to arrival.

    Deposit Policy
    This defines the policy for prepayment/deposit requirements: 33 percent of the total amount will be charged on the day of booking. Remaining balance will be charged 30 days prior to arrival. Non-payment will result in cancellation of booking.

    Refund Policy

    We are unable to rectify any issues the guest may have with the accommodation if the guest chooses to complain on departure or at a later date. Complaints cannot be effectively dealt with or any issues investigated or corrected at that time, therefore guests must inform us of any problems as soon as possible during their stay. No refunds will be made should a guest complain on departure or at any time after departure.

     

    Children and Extra Bed Policy
    This policy defines the possibility of accommodating children and the availability of extra beds:

    All children are welcome.

    The maximum number of children’s cots/cribs in per accommodation is 2.

    Groups
    This policy defines if there are special conditions and what is a group:

    No single-sex groups will be accepted.

    Internet
    This describes what type of internet is available, in which location and at what cost:

    WiFi is available in all areas and is free of charge.

    Parking

    Free private parking is available on site (reservation is not needed)

    Pets
    This policy defines if pets are allowed or not:

    Dogs are allowed on request. Charges will be applicable. Dogs must be kept on leads at all times and kept off furniture. No other pets allowed.